Delivery & Return Policy
At Luxshay Collections, we strive to ensure that every transaction on our website is seamless. We take great care when delivering our products and adhere to the highest quality standards.
As a policy, we do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed.
However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect, we are open to extending a full refund or re-fulfilling your order within 7 days of receipt.
To return or exchange a product or report any damage in transit, please contact our customer care on email: infoluxshay8@gmail.com within 48 hours of delivery.
Given the nature of our products, we reserve the sole discretion to provide resolution to any situation as we deem fit. Each return or exchange request is handled on a case-by-case basis, and we request that you get in touch with our team for prompt resolution.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact, and should not be broken or tampered with.
No refunds
- If the customer provides an incorrect or incomplete shipping address, there will be no refunds issued.
- If there had been two failed delivery attempts by our shipping agency, and / or the package has been refused by the recipient.
All refunds in genuine cases, or of order cancellation due to unforeseen circumstances will be initiated using our payment gateway partner PayPal.
At this point, we will not be accepting returns or refunds on International orders.
Cancellation and modification
You can cancel an order until it has been processed in our warehouse. Any amount you paid will be credited back into your account.
Modification of Shipping address: You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at infoluxshay8@gmail.com